1Do your products have any known side effects?
No, none of our products have any known side effects. All our products are blended using natural extracts with no addition of chemical ingredients that can cause irritation to your skin. However, some people can find they have allergic reactions to naturally sourced ingredients and we therefore recommend that you always test our products on a small area of skin and wait for 30 minutes before using on a wider area to determine if you have an allergy to any of the ingredients used in our products. If your skin becomes irritated during use, immediately remove and rinse your face with cold water.
2Where are your products manufactured?
All our products within the Ayra Skin Care range are formulated and manufactured in Lahore, Pakistan and quality attested by PCSIR.
3What is Serum and How to use it?
Face Serums are used for skin care remedies and in a liquid form. They can be applied directly to skin from 2-3 drops twice a day for instant effect on your skin. They can be used as a primer and to give more glow to your makeup. To learn more about face serums and how to use them use the link below: https://ayraskincare.com/learn-more-about-face-serums/
4How do I determine which of your products are most suitable for my skin?
When it comes to choosing the right product for your skin, our team of Ayra Skin Care sales professionals are here to advice on your requirements. For your free consultation please contact us.
5I’m pregnant. Can I use your products?
Yes, our products are safe to use if you are pregnant. However, if you are trying to conceive or are pregnant, we do always recommend you consult your doctor as a precaution before using our products.
6How long can I store your products?
We state on all our product packaging how long they suitable to keep. However, to ensure our products stay fresh for as long as possible, we recommend they are stored in temperatures under 30°C and are not kept in direct sunlight.
7How is Ayra Skin Care different from other skin care companies?
At Ayra Skin care we are proud to use only the highest quality naturally sourced organic extracts in all our products. Our skincare range enables you to care for and maintain healthy skin without the use of chemicals that can cause harmful side effects. Further to ensure quality, we have our own extraction unit making sure you get the best nutrition values through cold-pressed oils.
Orders and Shipping
1How do I place an order online via your website?
Our website is easy to use and you can purchase our products by adding them to your cart and following the checkout process. Remember to enter any discount codes if applicable and choose the choose the Cash on Delivery option.
2How soon will my order be delivered?
As standard, we aim to deliver your order nationwide within 3-5 days of your order confirmation. Please note: Delivery times are subject to change depending on adverse weather conditions and situations beyond our control.
3Where do you ship to?
At the moment we are delivering our products nationwide and not accepting orders with international delivery.
Return and Exchange
1Can I return my product?
Returns for a full repayment at the current moment are unavailable by our services.
2Can I request a product exchange?
Ayra skin care has a 7 day goodwill exchange policy in case of exchanging products. However make sure: > The seal of the product should be unbroken. > The product should be in its original packing as provided by Ayra skin care. > The packaging should not be torn.
3How to process my exchange within 7 days.
> Request an exchange via emailing us at *firstname.lastname@example.org* or calling at *+92 309 717 5560* > You are requested to include the reason for exchanging the item > Send the product as followed by terms of 7 day goodwill exchange policy back to us at the following address: 10 A PCSIR PH 2 Lahore 54600